Refund & Returns Policy – MuuchstacBD

Last updated: 29 November 2025

Thank you for shopping at MuuchstacBD.com.
We aim to provide 100% authentic Muuchstac products and a smooth shopping experience.
If you are not fully satisfied with your purchase, we are here to help.

1. Eligibility for Return

You may request a return or replacement if:

✔ You received a wrong product
✔ The product is damaged, broken, or leaking upon delivery
✔ You received a defective item
✔ The product is expired
✔ The packaging is severely damaged

To be eligible:

You must report the issue within 48 hours of receiving the product
The item must be unused, unopened, and in original packaging (unless the issue is damage/leakage from courier handling)
Proof is required: clear photo/video of the product & package

2. Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned or refunded:

✘ Used products
✘ Opened skincare or grooming items
✘ Products without original packaging
✘ Items purchased during special flash sales (unless damaged)
✘ Minor packaging dents that do not affect product quality

3. Refund Process

If your return request is approved, you can choose:

✔ Replacement Product

We will send a new product without additional delivery charges.

✔ Refund to Mobile Banking

Refunds are issued via:

bKash
Nagad
Rocket
Bank Transfer (if applicable)

Refund Time:
2–5 working days after product verification.

4. Return & Replacement Conditions

To complete your return:

Keep the courier packet until your issue is resolved
Provide a video while unboxing (recommended for faster approval)
The courier charge may apply if the customer changed their mind
If the mistake is ours (wrong/damaged product), we cover the full return shipping cost

5. Order Cancellation

You can cancel your order:

✔ Before it is shipped — Free cancellation
✔ After shipment — Courier charge must be paid by the customer

If you refuse to receive the parcel at delivery without a valid reason, future Cash on Delivery (COD) orders may be restricted.

6. Damaged or Defective Product Policy

If your product arrives damaged, broken, leaked, or defective:

Contact us immediately within 48 hours
Provide photos and/or video
We will replace the item or offer a refund

We take full responsibility for issues caused during packaging or shipping.

7. How to Submit a Return Request

To request a return, replacement, or refund, please contact:

📧 support@muuchstacbd.com
📞 +8801909190919
📱 Facebook Page Inbox: Muuchstac Bangladesh

Please include:

Order ID
Phone number
Clear images/videos showing the issue
Your preferred solution (refund or replacement)

8. Policy Updates

MuuchstacBD may update this policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.

Thank You for Trusting MuuchstacBD

We value your trust and work hard to deliver genuine, high-quality Muuchstac products across Bangladesh.
If you have any questions, feel free to contact us anytime.